Female Leader Conversations Feature Lisa Carter Director Clear Insurance said, “I am determined to deliver excellent quality, bespoke risk protection and insurance solutions to our clients armed with a genuine understanding of their business.”
Lisa Carter, Clear Insurance Director, is a specialist in insurance and risk management with over 20 years’ experience in the insurance industry, and nearly a decade running her own successful business. In 2019, she was named Authorised Representative of the Year – Insurance Business Awards and QLD finalist in the National Insurance Brokers Association – Broker of the Year award. Lisa is a passionate advocate for women in insurance, marshalling resources to attract women to the industry, and remedy the sector’s significant gender imbalance in leadership roles.
Why did you start Clear Insurance?
I started Clear Insurance nine years ago, whilst I was six months pregnant with my second child. I was contracting to an international broking firm and work, life balance was challenging in the corporate world. I started Clear Insurance so that I could enjoy motherhood whilst continuing my career in insurance. The opportunity to build a business asset, continue my career and spend more time with my children was compelling.
RISK AND INSURANCE
What are the most important considerations for your clients?
Insurance is a critical risk protection vehicle for our clients and their livelihoods. Insurance allows businesses to operate, grow and continue following an insurable loss. Insurances and risk transfer programs must be given due consideration to ensure the quality of cover is correct and accurate to provide the best protection.
What is on the horizon for the insurance industry?
The insurance industry is currently in a hard market cycle with rates rising, underwriting capacity reducing and overall tightening in insurer’s appetite for risk. This is due to a lengthy soft market cycle where competition and premium rates remained stubbornly low for over 10 years, also due to readily available capital in the reinsurance market. We are now taking a pro-active approach with our client’s insurances and preparing renewal submissions to insurers no less than two months prior to expiry of cover. Premiums are increasing and we predict that this will be the case for at least another two, possibly three, years.
There is also plenty of InsurTech activity with the race currently on for market share from new, innovative tech companies alongside tech innovation by incumbent Insurers. We envisage the insurance industry to take on a very different lens in the not too distant future following disruption by InsurTech, including artificial intelligence innovation and less human interaction in the insurance purchasing process, in particular products such as private home and motor insurances.
Women in Insurance
Why do you want to attract women to the insurance industry?
Women are caring along with being excellent multi-taskers and problem solvers. Insurance can be like piecing together a tricky puzzle and caring for our client’s needs at every step of the insurance purchasing journey, along with at claim time. There are many different roles within the insurance industry and flexible work environments are allowing women, in particular mothers, to work in an exciting and rewarding industry such as insurance. I am heartened to see the rise in young ladies joining the insurance industry ranks and aspiring to leadership positions.